Refund Policy

1. Purpose of This Policy

This Refund Policy explains the circumstances under which payments made to SECUSYSTS TECHNOLOGIES Inc. ("SECUSYSTS," "we," "us," or "our") may be refundable.

This Policy applies to all services, subscriptions, platforms, consulting engagements, managed services, and digital offerings provided by SECUSYSTS, unless otherwise stated in a written agreement.

This Policy should be read together with our Terms of Service, Privacy Policy, and any applicable Service Agreement or Statement of Work (SOW).

2. General Refund Rule (Important)

Refunds are not automatic and are granted only where explicitly provided for in:

• A signed contract
• A Statement of Work (SOW)
• A written refund authorization issued by SECUSYSTS

3. Professional & Advisory Services (Non-Refundable)

Fees for professional services are non-refundable, including but not limited to:

• Cybersecurity consulting and advisory
• Risk, compliance, and resilience assessments
• Incident response, forensics, and investigations
• Architecture design and security planning
• Training, simulations, and workshops

Once services have commenced, time, expertise, and resources are considered delivered and cannot be refunded.

4. Managed Services (MSSP / SOC / SECOPS)

Managed security services, including SOC, monitoring, and continuity services:

• Are billed in advance or per contract
• Are non-refundable once the service period has begun
• May be terminated in accordance with contract terms, but no refunds are issued for unused time unless expressly stated

Any service credits, if applicable, are governed exclusively by the contract or SOW.

5. Subscriptions & Platform Access

For subscription-based services, dashboards, or platforms:

• Fees are non-refundable unless a prorated refund is explicitly stated in writing
• Trial periods (if offered) are the appropriate evaluation window
• Access termination does not entitle the client to a refund for unused time

If a prorated refund is permitted, it will be calculated strictly according to the applicable agreement.

6. One-Time Fees (Strictly Non-Refundable)

The following fees are non-refundable once initiated or delivered, without exception:

• Setup and onboarding fees
• Configuration or customization fees
• Integration and deployment fees
• Security assessments and initial audits

These fees cover upfront labor, expertise, and operational costs.

7. Contract & SOW Precedence

In the event of any inconsistency between this Refund Policy and a:

• Master Service Agreement (MSA)
• Statement of Work (SOW)
• Government or enterprise contract

The contract or SOW shall prevail. Refund rights, if any, must be explicitly documented.

8. Refund Requests (If Applicable)

If you believe a refund is contractually permitted, you may submit a written request to:

Email: [email protected]

All requests must include:

• Client name and organization
• Invoice number(s)
• Contract or SOW reference
• Reason for the request

Submission of a request does not guarantee approval.

9. Chargebacks & Disputes

Unauthorized chargebacks or payment disputes initiated without prior written communication may result in:

• Immediate suspension of services
• Termination of access
• Collection or legal action

SECUSYSTS reserves the right to provide this Refund Policy, contracts, logs, and service records to payment processors or financial institutions to contest disputes.

10. U.S. Federal & Regulated Clients

For U.S. federal agencies, contractors, and regulated entities:

• Refunds are governed strictly by contractual and procurement terms
• Services rendered in compliance with contractual obligations are non-refundable
• Any financial adjustments must be approved in writing and documented

11. Changes to This Policy

SECUSYSTS may update this Refund Policy periodically. Updates will be posted with a revised effective date. Continued use of services constitutes acceptance of the updated policy.

12. Contact Information

For billing or refund inquiries:

Email: [email protected]

Website: https://www.secusysts.com