Billing & Payments Policy

1. Purpose of This Policy

This Billing & Payments Policy describes how fees are invoiced, billed, collected, and managed by SECUSYSTS TECHNOLOGIES Inc. ("SECUSYSTS," "we," "us," or "our").

This Policy applies to all services provided by SECUSYSTS, including but not limited to cybersecurity services, managed security services (MSSP / SOC / SECOPS), advisory and consulting engagements, software platforms, subscriptions, and professional services, unless otherwise stated in a written agreement.

This Policy should be read together with our Terms of Service and Refund Policy.

2. Pricing & Fees

All pricing and fees are:

• Defined in a written contract, Master Service Agreement (MSA), Statement of Work (SOW), order form, or invoice
• Exclusive of applicable taxes, duties, or governmental charges
• Binding only when confirmed in writing

3. Invoicing

Unless otherwise stated in writing:

• Invoices are issued electronically
• Subscription and managed services are generally invoiced in advance
• Professional services may be invoiced:
  • upfront,
  • milestone-based, or
  • time-and-materials

Invoice timing and structure may vary depending on the nature of the service and contractual terms.

4. Payment Terms

Unless otherwise specified in a written contract or Statement of Work (SOW):

Upfront Payment Requirement

Certain services require full payment in advance. This includes, but is not limited to:

• onboarding and setup fees
• security assessments and audits
• consulting and advisory services
• configuration, customization, or integration work

Net Payment Terms for Contracted Clients

For clients with an executed contract or SOW, and where expressly approved by SECUSYSTS, payment may be due within fifteen (15) days of the invoice date.

Payment Term Determination

Payment terms may vary based on:

• the type of service provided
• total contract value
• client risk profile
• regulatory or compliance requirements

Applicable terms will always be stated in writing.

Late Payments

Late payments may accrue interest at the maximum rate permitted by law and may result in service suspension, restriction, or termination until payment is received.

Prepayment Rights

SECUSYSTS reserves the right, at its discretion, to require prepayment, milestone-based billing, or adjusted payment terms for any service.

5. Accepted Payment Methods

SECUSYSTS may accept the following payment methods, subject to approval:

• Credit or debit cards
• ACH or wire transfers
• Other approved electronic payment methods

Payment processing services are governed by the terms of the respective payment providers.

6. Subscriptions & Recurring Charges

For subscription-based services or platforms:

• Fees recur according to the agreed billing cycle
• Charges may be processed automatically where authorization is provided
• Cancellation or termination does not entitle the client to a refund for unused time unless expressly stated in writing

Subscription terms are governed by the applicable contract and the Refund Policy.

7. Disputed Charges

Any dispute related to an invoice must be submitted in writing within ten (10) business days of the invoice date.

Disputes must include:

• invoice number
• reason for dispute
• relevant contractual reference

Failure to dispute within this period constitutes acceptance of the invoice. Disputed charges do not suspend payment obligations unless expressly agreed in writing.

8. Taxes

Clients are responsible for all applicable taxes, including but not limited to:

• sales tax
• value-added tax (VAT)
• withholding taxes
• governmental fees or levies

SECUSYSTS will apply taxes where legally required.

9. Suspension for Non-Payment

SECUSYSTS reserves the right to suspend or restrict services for:

• non-payment
• repeated late payments
• payment disputes raised in bad faith

10. Chargebacks & Payment Abuse

Unauthorized chargebacks, reversals, or payment disputes initiated without prior communication may result in:

• immediate service suspension
• termination of access
• recovery actions or collections

SECUSYSTS reserves the right to submit this Policy, contracts, invoices, and service records to payment processors or financial institutions to contest disputes.

11. U.S. Federal & Regulated Clients

For U.S. federal agencies, contractors, and regulated entities:

• Billing and payment terms are governed strictly by contractual and procurement requirements
• Adjustments or refunds require written authorization
• Services rendered in compliance with contractual obligations remain payable

12. Changes to This Policy

SECUSYSTS may update this Billing & Payments Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of services constitutes acceptance of the updated Policy.

13. Contact Information

For billing or payment inquiries:

Email: [email protected]

Email: [email protected]

Website: https://www.secusysts.com